Learning & Development Manager

We are looking for a Learning & Development Manager to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.

Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.

Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group’s signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort.  Guests will also have access to a wide range of water-sports as well as a comprehensive Children’s Club.

As the Learning & Development Manager, you will be responsible for, but not limited to, the overall Hotel Learning & Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee. 

The L& D Manager will be responsible for the following:

• Identifies and analyses the learning and development needs in the Hotel and prioritises such needs in line with the Hotel Business Plan
• Assists Heads and Department and Department Trainers to prepare training and development plans for their departments
• Develops annual hotel learning and development plan.
• Plans, organises and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposures periods, self-study programmes and E-learning.
• Monitors present and futures trends in the learning and development field and make recommendations
• Organises and conducts colleague orientation in line with corporate standards
• Inspire the team, providing guidance, mentorship, and support to ensure their success and professional growth
• Conducts and evaluates off-job training as required. Establishes and maintains records.
• Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and Other relevant parties
• Makes recommendations in the selection of departmental trainers and provides training and coaching for them.
• Delivers monthly learning and development reports for Executive Committee and Keeps them informed of learning and development issues.
• Carries out monthly departmental standards review with each Department Trainer in line with agreed standards and goals.
• Complies the hotel learning and development budget and monitors expenditure on a monthly basis
• Play an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure that all legislation is adhered to; as well as recorded and reviewed in conjunction with the FLHSSE Manager where applicable
• Maintains standard hotel training equipment and training library resources
• Review learning and development procedures, policies and practices and make recommendations for improvements to management

What are we looking for?

• Previous experience in an L&D role, as Training Manager or similar role of learning and development, training, or talent development roles, preferably in the hospitality industry
• Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels
• Strong project management skills, with the ability to manage multiple priorities and deadlines
• Capable of running mid to senior level management programmes
• Effective communication skills both written and spoken, in Spanish and English.