Main Responsibilities:
Core Competencies for the role:
Humility
Can get things done quietly without unnecessary noise. Quickly admits flaws and mistakes, is modest and self-effacing, and is authentic. Is careful to make others comfortable; helps them save face in difficult situations. Maximizes the contribution of others, encouraging and respecting the expression of viewpoints from all concerned.
Self-development
Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Being Resilient
Rebounding from setbacks and adversity when facing difficult situations. Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from setbacks. Grows from hardships and negative experiences.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives. Represents own interests while being fair to others and their areas and credits others for their contributions and accomplishments. Partners with others to get work done, motivates, gains trust and supports others. Picks up on interpersonal and group dynamics and relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
Develops Team
Developing people to meet both their career goals and the organization’s goals. Places a high priority on developing others through coaching, feedback, exposure and stretch assignments, encouraging people to accept developmental moves. Uses PROFILE/Performance Discussions for Line Colleagues and HiPo Tracks effectively for talent management and development. Is a people builder and a motivator.
Customer Focus
The colleague is genuinely pleasant, positive and helpful to both guests and colleagues, always striving to anticipate guests’ needs and exceed their expectations. Consistently achieving results, even under tough circumstances. Has a strong bottom-line orientation, consistently a top performer. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results.
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.
Functional /Technical Skills
Understands the job requirements and displays the technical skills and knowledge required to perform his/her job well and in line with the departmental standards
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