MOGZH - 宴会厅服务员/领班 Service Attendant/Captain

Duties and Supporting Responsibilities：

• To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
• To demonstrate a pride in workplace and a high level of commitment.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Provide excellent service at all time to all of our guests.
• Assist Guest courteously and efficiently.
• Set up tables according to the MO standard.
• To suggest and correctly take customer food and beverage order with up selling technique.
• Enter all sales in POS without errors. Double check list of items before “sending”.
• Communicate with Kitchen for any guests’ special request and dietary requirements.
• To prepare the pantry and side station assigned with sufficient Mise en Place.
• To maintain the back of the house neat, tidy, clean and safe.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Responsible for cash float and cashiering.
• To prepare and maintain Buffet Tag.
• Continuously monitor his/her section for maximum guest’s satisfaction.
• Set up tables according to reservation.
• To deliver the correct order to the table.
• To carry out daily, weekly and monthly inventory.
• Clear tables between courses throughout the meal.
• To wish each and every guest a warm farewell and thank them for coming.
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.
• To have role of good Brand ambassador .
• To maintain all Hotel’s assets.

Job Requirement：

• Extensive menu and wine list knowledge.
• English language skills are beneficial.
• Highly responsible & reliable.
• Works well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

工作职责/职位描述:

• 始终保持给予客人的服务及出品都是始终如一的高标准。
• 演示出引以为豪的工作场所和高质量的保证。
• 通过日常的工作让客人满意并体验的我们的支柱，传奇及文华东方会议的服务经历，来维持公司的价值观和公司文化，从而完成我们的使命。
• 无时无刻为客人提供优质的服务。
• 有礼貌及高效地为客人效劳。
• 根据酒店标准摆台。
• 利用正确的技巧为客人推荐食物和酒水。
• 能正确点击POS系统上面的所有项目，并在每次“送单”之前再从新检查一遍。
• 与厨师沟通关于客人对食物的特殊要求。
• 确保备餐间及工作柜的用具齐全。
• 维护后场的清洁干净，安全，整齐。
• 确保所有出品在递账单给客人之前上齐。
• 负责收银员的工作。
• 维护及提供自助餐菜牌。
• 最大限度的令客人满意。
• 根据预定的情况摆台。
• 确保送到客人桌子上出品是正确无误的。
• 参与每个天，每个星期，乃至每个月的盘点。
• 当客人餐桌上有食物碎屑的时候清理桌面。
• 真心感谢每一个来餐厅用餐的客人，谢谢他们的到来。
• 必须清晰的了解所有有关文化东方酒店管理集团和餐饮部的信息。
• 担当良好的形象大使。
• 维护酒店所有的资产。

岗位要求：

• 熟练掌握菜单及酒水单
• 具备英文沟通能力者优先
• 责任心强，值得信赖
• 能在压力与快速的工作节奏下很好的完成工作
• 有团队精神
• 沉稳冷静，彬彬有礼，专注于顾客的需求