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Overnight Doorperson

New York, NY, United States, New York, United States

Overnight Doorperson

New York, NY, United States

Administration & General Division

Full time

THE GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

THE RESIDENCES

Mandarin Oriental Residences, Fifth Avenue, located at 685 54th Street at the center of New York City’s premier Fifth Avenue retail shopping corridor.  The site is a short walking distance from Central Park and world-famous landmarks such as Rockefeller Center, the Museum of Modern Art, and St. Patrick’s cathedral.  Featuring 65 spacious apartments, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness center, and private dining.

RESPONSIBILITIES include but not limited to:

Initiate contact with Residents and guests entering and departing the Residences, while opening and closing the Residential entrance door.
Assist Residents and guests with luggage.
Receive and deliver residents packages, special deliveries and mail.
Assist Residents and guests with car doors.

Responsible for flow of street traffic outside the property.
Maintain the cleanliness of the entrance.
Maintain complete knowledge and comply with all Residential policies and procedures.

Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request.
Ensure that the Front Door is attended at all times.
Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.

Create special conversations which identify personal preferences in order to record in each residents profile history.

Be knowledgeable of all in-house and arriving residents.
Be aware of all known happenings company wide.
Communicate all important details to management and colleagues.
Other activities as deemed appropriate by the Director of Residential Operations.

Continually seek to improve knowledge of New York City and it’s attractions.

Have knowledge of directions, travel time, cost and various forms of transportation.

Maintain the presentation standards of a 5-Star Lobby.

Ability to lift up to 50 pounds when needed.

Essential

Luxury hotel or condominium doorman experience preferred.
Excellent overall communication skills both written and verbal in English.

Able to multi-task and remain composed at all times.
Able to work well in a team environment.
Must be professional and possess excellent presentation, communication, organization, and effective time-management skills.
Flexible schedules and hours, and a willingness to work on weekends & holidays is required.

Professional appearance and demeanor in coordination with Mandarin Oriental standards.

Able to stand for extended periods of time.

Desirable Skills

Multilingual
First Aid and CPR qualifications.
Knowledge of BuildingLink system.
Certificate of Fitness holder (S-95)

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Overnight Doorperson

New York, NY, United States, New York, United States

Overnight Doorperson

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