MANDARIN ORIENTAL PARIS is looking for a Night Audit to join our Front office Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front Office Department, the Night Auditor ensures seamless overnight guest experience by delivering efficient, accurate, and courteous front desk and accounting services. In accordance with the Legendary Quality Experiences program, this role is responsible for maintaining operational continuity during the night, performing daily financial audits, and always keeping the guests’ perspective in mind while supporting the mission of the Accommodation Department.

As Night Audit, you will be responsible for the following duties:

• Assist the Night Manager in supervising night operations, handling incidents, and ensuring continuity of service and operational standards.
• Welcome guests during overnight hours with professionalism and discretion, ensuring a high-quality and reassuring front desk presence.
• Manage late check-ins and early check-outs, ensuring accuracy and efficiency in all front desk operations.
• Respond to guest inquiries and requests in a courteous and proactive manner, providing information about hotel services and facilities.
• Act as the main point of contact overnight, coordinating with security, housekeeping, maintenance, and on-call departments to ensure smooth operations.
• Monitor room availability and room status, ensuring consistency between the PMS, housekeeping reports, and actual occupancy.
• Perform nightly control procedures by reviewing daily transactions, guest folios, and postings to ensure accuracy and compliance with hotel standards.
• Execute the end-of-day closing process, reconciling revenue, payments, and cash handling activities.
• Identify, investigate, and correct discrepancies, d report any irregularities to the Night Manager, Front Office, and Finance departments when necessary.
• Prepare and distribute daily operational and financial control reports for management.
• Handle billing operations and payments accurately, ensuring proper documentation and secure handling of financial data.
• Support the Night Manager in managing guest incidents or complaints during night hours with tact, confidentiality, and effective problem-solving skills.
• Maintain a clean, organized, and professional front desk environment throughout the night.
• Ensure guest safety, staff security, and full compliance with Mandarin Oriental luxury service standards and internal control procedures.

As Night Audit, we expect from you: 

• Successful experience in a similar position in an establishment of the same category
• Organized, rigorous and discreet
• Excellent presentation
• Initiative and availability
• Excellent interpersonal skills and a taste for customer contact
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered