Mandarin Oriental, Bangkok is looking for a  Reservation Sales Agent to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 15 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.

 As Reservation Sales Agent, you will be responsible for the following duties:

• To control room availability.
• To be responsible for reservation processes.
• To coordinate with Sales Office on all types of groups and group tour reservation.
• To prepare reports and other documents i.e. Room Reservation Weekly Forecast, VIP or State Visit lists.
• To control reservation communication costs.
• To make decision on acceptance or non-acceptance of reservations with or without conditions on facsimiles or emails.

As Reservation Sales Agent, we expect from you: 

• Bachelor’s Degree in hotel management or relevant.
• Minimum 1-2 years work experience in Reservation Department.
• Proficiency in English and in Computer skills.
• Possess good leadership skills and team player.
• Good communication and interpersonal skills.
• Proactive communication skills in both verbal and written in English and Thai.

 Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

  We’re Fans. Are you?