Reservations Agent

Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Test calls LQA / IFH results > 85%
• Follow the internal up-sell program for Reservations department

Key Competencies and Qualifications

• Diploma in Hospitality Management or equivalent
• Minimum one year working experience in the luxury hotel industry in the same role
• Guest focused
• A team player who delivers at his/her best
• Trustworthy and responsible
• Composed and able to handle pressure
• Attention to detail 
• Excellent communication in English both oral and writing, Russian language will be an advantage