Duties and responsibilities: 

• Handle reservation inquiries and relative written and oral communication 

• Navigate multiple web-based systems to manage various source of bookings 

• Control daily the arrivals, pre-authorizations and payments 

• Work effectively by understanding, trusting and using tools and information appropriately 

• Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management 

• Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience 

• Inspire loyalty through personalized and efficient service driven by the guest's needs 

• Manage time effectively 

Requirements: 

• Minimum one-year experience in a similar position, possibly in a luxury resort or hotel 

• Excellent customer-service, communication, and organization skills 

• A positive, service-oriented attitude 

• Strong bilingual communication skills - written and verbal - in Italian and English. A third language is a plus 

• Good computer knowledge including Microsoft Office package 

• Must be available to work flexible hours including evenings, weekends, and holidays 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.