MANDARIN ORIENTAL PARIS is looking for a Room Service and Banquet Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the Job:

As Room Service and Banquet Manager at Mandarin Oriental Paris, you will oversee the daily operations of both the room service and banquet departments, ensuring exceptional service delivery to guests. You will lead and inspire the team to uphold the hotel’s high standards while providing guests with a seamless dining experience, whether in their rooms or at events.

As Room Service and Banquet Manager, you will be responsible for the following duties:

• Manage and oversee the daily operations of room service and banquet functions to ensure exceptional service and high standards of quality.
• Supervise, train, and motivate the team, ensuring that all staff members are performing at their best and delivering superior service.
• Ensure room service orders are prepared and delivered promptly and to the highest standard.
• Coordinate and manage banquet events, ensuring smooth execution and exceeding guest expectations.
• Work closely with the kitchen and other departments to ensure the timely and high-quality delivery of food and beverage services.
• Handle guest feedback and concerns professionally and efficiently, ensuring guest satisfaction.
• Maintain and monitor inventory for both room service and banquet operations, ensuring stock levels are adequate and cost-effective.
• Develop and implement departmental policies and procedures to streamline operations and enhance service.
• Create and manage staff schedules to meet operational needs while ensuring team satisfaction.
• Ensure compliance with health, safety, and hygiene standards, maintaining a safe environment for both guests and staff.
• Collaborate with the sales and events team to ensure the smooth execution of banquets and private events.

As Room Service and Banquet Manager, We Expect From You:

• Minimum of 3 years’ experience in a similar role in a luxury hotel or fine dining environment, with experience managing both room service and banquets.
• Proven leadership skills with the ability to motivate and manage a team effectively.
• Excellent organizational and time-management skills.
• Strong communication skills and a passion for delivering outstanding guest service.
• Ability to multitask and work under pressure while maintaining attention to detail.
• Fluent in French and English (written and spoken); additional languages are a plus.
• Strong knowledge of food and beverage service, including banqueting procedures.
• Experience in managing budgets and controlling costs.

Our Commitment to You:

• Learning & Development: Your growth is important to us. We offer tailored learning and development opportunities to help you grow in your career.
• MOstay: As a member of the #MOfamily, enjoy complimentary nights at our properties worldwide and attractive rates for your loved ones.
• Health & Wellbeing: We prioritize your work-life balance and offer a variety of health benefits and wellness programs globally.
• Retirement Plans: We offer retirement plans that grow with your service and role.

Local Benefits:

• 13th month salary (after 4 months’ seniority in the first year).
• 100% reimbursement for public transport.
• 60% coverage of mutual insurance costs.

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris."