Mandarin Oriental, Bangkok is looking for a Restaurant General Manager to join our Food and Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 13 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.
About the job
Based at the Mandarin Oriental, Bangkok within the Food and Beverage Department, Anne-Sophie Pic at Le Normandie’s Restaurant General Manager is responsible for excelling in fine dining service, team leadership and guest experience, ensuring world-class standards and operational excellence. The Restaurant General Manager reports to the Director of Food and Beverage.
As Restaurant General Manager,you will be responsible for the following duties:
Maintain brand reputation through guest engagement, handling VIPs and media, resolving feedback gracefully and upholding the restaurant’s prestige.
Lead and inspire the team to deliver seamless, exceptional service that reflects the culinary vision of Chef Anne-Sophie Pic and the Mandarin Oriental brand.
Oversee all aspects of restaurant operations, ensuring Michelin-star standards in service, guest experience and team performance.
Drive excellence in quality, efficiency and profitability while maintaining brand integrity.
Collaborate with culinary and operations teams to enhance guest satisfaction, optimise efficiency and maintain financial sustainability.
As Restaurant General Manager, we expect from you:
5–8 years in Michelin-star or ultra-luxury restaurants, with at least 2–3 years in senior management.
Cross-cultural & brand ambassador skills, bridges Chef Anne-Sophie Pic’s vision with Mandarin Oriental luxury standards and diverse clientele.
Inspiring people leader, coaches, motivates and retains top talent under high-pressure, high-expectation environments.
Operational & financial mastery, strong P&L control, cost optimisation, forecasting and resource planning while sustaining excellence.
Strategic innovator, evolves guest experience and operations using data, feedback and market insight while protecting the brand’s prestige.
Extensive experience in French fine dining and luxury hospitality; French language proficiency and deep understanding of French culinary culture are highly valued. Wine & beverage knowledge (WSET or similar a plus).
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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