Restaurant Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Restaurant Manager is responsible for the leadership of the service team of the designated outlet. Drives service excellence and delivers business objectives and financial success.

Duties & Responsibilities:

• Manages and directs the outlet’s service team daily to ensure the operation of the department delivers consistent excellence and guest satisfaction.
• Drives kind and generous service in always treating both guests and colleagues in a respectful manner.
• Ensures active and regular communication with the team through daily line ups, 1:1’s and monthly full departmental team meetings.
• Daily liaison and partnership with the kitchen team to share information, best practice and ensures a harmonious relationship between culinary and service teams, resolving any concerns after, and not during service.
• Ensures appropriate processes and systems are in place to deliver both revenue and profit margins as per budget projections.
• Actively supports the HR team in the recruitment and retention of restaurant colleagues.
• Attends all internal and hotel meetings required, according to meetings schedule.
• Contributes to the development of our offerings, to ensure that the outlet continues to evolve, improve, and prosper.
• Approves menus, prices, and promotional events for all outlets to maximize revenue generating opportunities.
• Is cognizant of quality & cost control through close liaison with the Purchasing & Logistics Director.
• Has an overview of the extensive wine and beverage stock and conducts regular spot checks after the stocktake, to ensure all MOHG standards are followed.
• Partners with People & Culture and Learning & Development, to ensure all MOHG programs are actively supported and attended by the team.
• Partners with the Director of F&B and the Director of Finance to ensure costs are properly managed and departmental margins achieved.
• Ensures service and Back of House areas are always kept clean and work is conducted according to the MOHG standards.

Qualifications / Experience:

• EU passport or Residence Permit is mandatory in order to work in Greece.
• Previous relevant experience.
• Local and international food and beverage awareness.
• Excellent command of both written and spoken English.
• Reading, writing and oral proficiency in Greek is preferred.
• Experience in the administration of Food and Beverage promotions.
• Experience in performance management.

Behavioral skills / attributes:

• Self-motivator and motivator of others.
• Able to relate to all levels of Guests and management.
• Can handle multiple tasks at one time.
• Able to consistently delight and satisfy our Guest.
• Very good communication skills are essential.
• Must have excellent attention to detail, and extensive service knowledge.
• Excellent forward planning and decision-making skills.

Benefits:

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Plan Insurance
• Free meals at Colleagues' Dining
• Laundry of uniforms.
• Colleague recognition program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided within the Resort and in the nearby area