Restaurant Manager (Restaurant Ottolenghi)

MANDARIN ORIENTAL HOTEL GROUP

We are currently looking for a talented and highly driven Restaurant Manager with passion of creating meMOrable dining experiences for guests.

Be part of the pre-opening team of our new and exciting restaurant launch. Following a phase of significant transformation, the hotel will unveil Europe's first opening of a celebrated hospitality brand.

Sharpen your skills and learn invaluable new ones as you transcend hospitality in seamless fashion and lively interactions.

Main Responsibilities: 

Reporting directly to the Director of Food & Beverage, the Restaurant Manager has overall responsibility of all aspects of the customer service, front and back of house.

• Is responsible for planning, organizing, and executing all aspects of the food and beverage of operation of this outlet (breakfast, lunch and dinner)
• Have a very strategic approach towards maximising the restaurant demand, creating awareness with the marketing team in both the local market, within Switzerland and for hotel guests. 
• Developing a regular and loyal client base and always aiming to create a repeat guest out of every first-time visit.
• Drive the revenue towards achieving the targets set in terms of covers, average checks and volumes.
• Carefully manage the operating costs as well as payroll to ensure they are in line with targeted projections.
• Oversee all operational and administrative aspects including staffing, training, quality delivery and team member development, menu development, and financial performance, ensuring exceptional service, culinary excellence, and profitability of his outlet
• Enforce and monitor that all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures are always in place
• Assist in developing and implementing cost control measures to optimize profitability without compromising quality
• Collaborate with the respective culinary leaders and the hotel's management team to integrate restaurant operations with overall hotel objectives, to maximize revenue-generating opportunities in line with market demands
• Monitor and analyse key performance metrics to identify improvement areas and implement enhancement strategies.
• Cultivate relationships with guests, suppliers, and industry partners to enhance the restaurant's reputation and visibility
• Foster a culture of teamwork, collaboration, and continuous improvement among the restaurant colleagues.
• Train, evaluate, and schedule all colleagues per the applicable standards, and policies and as per the overall business requirements.

Job Requirements:

• Minimum 7 years experience working in a luxury hotel environment. European experience is a must
• Minimum 5 years experience in a similar position
• Proven experience in launching a significant restaurant, that is highly successful, from pre-opening onwards would be an advantage.
• Track record of building and driving a new restaurant business, creating demand, strong team leadership skills.
• Ability to communicate in proper English & French both verbally and in writing
• Excellent overall communication skills
• Able to multi-task
• Training and coaching skills
• The ideal candidate will have a genuine passion for service, lots of flair and creativity
• You will have exceptional inter-personal, management and organizational skills
• Must be of smart appearance with excellent personal hygiene standards

 Please note this is a full-time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!