Restaurant Supervisor

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Restaurant Supervisor assists in providing an efficient and friendly food and beverage service, ensuring guests and residents satisfaction is achieved throughout their experience, whilst also providing the team with support.

Duties & Responsibilities:

• Has a very good understanding of the outlet’s concept and food and beverage offerings and is able to verbally explain those to guests, as well as to train colleagues on them.
• Oversees and manages shifts effectively to ensure a smooth and effective overall operation, by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.
• Provides direction and support to all outlet colleagues at any time, particularly during the operational hours.
• Supports the Restaurant Manager when required to train colleagues, in accordance with the applicable standards and policies.
• Follows his side duty schedule and assures all tasks are completed at all times in a timely manner.
• Assures the back and front of house areas in the restaurant are clean and tidy at all times.
• Constantly identifies areas for improvement in service and food and beverage quality, through guest comments, comment cards and guest incident reports, and shares observations and recommendations with the Restaurant Manager
• Encourages proactive, efficient, and effective communication within the restaurant in order to promote a climate of teamwork and enthusiasm.

Qualifications / Experience:

• EU passport or valid Residence Permit is mandatory in order to work in Greece.
• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as supervisor in a high volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a high volume restaurant.
• Ability to understand guest needs and to deliver superior customer service.
• Excellent communication skills both written and spoken in English and Greek.

Behavioral skills / attributes:

• Able to work flexibly.
• Service oriented with an eye for details.
• Strong problem-solving skills.
• Strategic agility and ability to make quality decisions.
• Effective time management, organizational and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits: 

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Plan Insurance.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition program.
• Learning & Development Program.
• Task force Opportunities across the Group of Mandarin Oriental.
• Colleague Social events and Wellness programs.
• Various discounts provided within the Resort and in the nearby area.