Restaurant - Supervisor

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation
• Provide direction and support to all restaurant colleagues at any time
• Constantly identify areas for improvement in service and food and beverage quality
• Identify departmental learning and development needs for all colleagues
• Ensure proper presentation of all menus: current, clean and presentable
• Handle effectively any kind of customer complaints being verbal or written
• Ensure team product knowledge is maintained, updated and regularly tested
• Assist the management team to carry out training activities of the outlet including, role plays and on the job trainings
• Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks

Requirements

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as Supervisor in a high volume restaurant with highest levels of service is preferred
• A minimum of 2 years of experience working in a 5-star hotel environment
• Ability to work long hours with a strong focus on operational excellence
• Familiar with restaurant point of sales and cashiering procedures is preferred
• Perform job with attention to details and the ability to organize and handle multiple tasks
• Ability to understand the flow of service and support colleagues

If you are interested in joining our team apply today!