Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
Ensure cleanliness standards are maintained in all guestrooms on a daily basis
Inspect all guestroom’s fresh linens for cleanliness and substandard appearance
Efficiently turndown bed to meet appearance standard as demonstrated
Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated
Set up turndown tray with water as well as other turndown amenities as demonstrated
Turn on stereo/television to appropriate welcome standard
Turn on appropriate lighting if guest is not present during service
Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips
Replace guest amenities when appropriate
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
Vacuum guestroom’s carpet furniture and baseboards according to standard during the service
Empty waste baskets
Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
Ensure that all electronic devices (television, stereo, telephones) are working properly
Evaluate work assignment and prioritize workload according to guest requests
Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
Comply with all MOHG Pillars, Department LQE’s and Guiding Principles
Adhere to Do Not Disturb policy
Requirements:
Good knowledge of Italian and English
Able to stand and walk for an extended period of time
Ability to push and pull the housekeeping cart
Possess a pleasant and outgoing personality
Must be willing to work on a flexible schedule, weekends and holidays
You will now be directed to a page to complete your application
You will now be directed to a page to complete your application
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