Sales Manager

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Position Summary:

We are looking for a proactive, result-driven, focused, ambitious and experienced Sales Manager.

This person is responsible for supporting the Director of Sales and his Team in consolidating the Hotel within specific markets and market segments, securing business and forging long-lasting relationships with key advisors and end-clients. The ideal candidate will have at least 2 years of experience in a similar position.

Duties and  Responsibilities:

• Proactively prospects new business and brings it to a close generating new revenue streams for the property
• Maintains strong relationships with the existing client base while fostering new ones
• Proactively follows up on quotations and actively engages with clients to maximize conversion of business
• Autonomously arranges external sales appointments, site inspections and fam trips when appropriate and relevant for every segment
• Inputs activity on the Hotel’s database, ensuring time efficiency and data accuracy
• Attends departmental meetings when requested by the DOS
• Remains available to hotel colleagues via mobile phone while on property
• Meets the objectives as set forth by the Director of Sales
• Supports company's philosophy and company’s culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Supports company's philosophy and company’s culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

Specific Requirements:

• Knowledge in Leisure, MICE and Corporate sales
• Knowledge of the Italian Market
• Strategic Account Management on assigned markets
• Strong presentation skills
• Available to frequently travel abroad
• Fluent in English and Italian languages
• Brings in a personal network of clients
• Has a proactive mindset
• Understands the importance of closing the business
• Team-player
• Technically skilled with good knowledge of Microsoft Office Package
• Charming and positive approach to clients and colleagues
• Problem solving attitude
• Weekly site inspections showcasing the property
• Liaise with Regional Sales Offices worldwide