The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theatre District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities

1. Major responsibilities:

• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Mitigate emergencies and liaise with government agencies or private security companies.
• Create a safe and secure environment for our guests and colleagues by ensuring patrols & inspections/testing are being completed on each shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Assist in the development and training of House Officers.
• Disseminating information to necessary parties
• Review and follow-up on all incident, loss, and accident reports.
• Be able to learn multiple computer applications and use all Microsoft Office applications.
• Enforce the Fire & Life Safety policies and procedures as mandated by FDNY FLSD curriculum.
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure compliance with FLHSS guidelines and learn to utilize Guardtek software to monitor compliance.
• Be responsible for the day-to-day operation of Security Department.
• Effectively enforce hotel’s rules and regulations.
• Manage Lost & Found
• Perform tasks and duties as assigned by the Director and Assistant Director of Security and respond to requests from other departments and guests.

1. Financial responsibilities:
2. Human Resources responsibilities:

• Sets example for officers to emulate by strictly following all hotel and departmental policies.

 Required license: Fire Life Safety Director (FLSD)

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Salary range: $72,000-$74,000 yr