Senior Host/Hostess

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Senior Host/Hostess is responsible to provide the highest level of service and professional excellence, being ever present in the operation ensuring the highest standards and to completely satisfy our guests during their meal experience.

Duties & Responsibilities:

• Performs kind and generous service in always treating both guests and colleagues in a respectful manner while treasuring our colleagues as much as our delightful guests.
• Understands and operates SevenRooms reservation system.
• Answers the telephone and takes records of advanced reservations using SevenRooms, ensuring all details are clearly and correctly recorded in compliance with restaurant standards.
• Assists the Reservation’s team to maximise occupancy and deal with all calls, emails and internal enquiries professionally and friendly.
• Follows up on any special requests related to reservations and guest inquiries.
• Records and communicates any known guest information such as special requirements, preferences or historical data to the outlet team.
• Attends pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival.
• Ensures that the opening and closing of the outlet is organised. This includes making sure that there is always adequate mise en place, setting up the restaurant before the guest’s arrival and performing all duties related to the closing of the outlet.
• Ensures that all steps throughout the sequence of service are thoroughly followed and should there be any gaps or delay, to ask for help in a timely manner, so that the guest experience is not negatively impacted.
• Assists in meeting, greeting and seating arriving guests in an efficient and professional manner.
• Ensures that tables are appropriately cleared and re-set according to reservation plans.
• Greets, escort and seat the guests in a friendly, professional, and courteous manner.
• Assists the restaurant teams to clear and reset tables so that there won’t be any waiting time for any arriving guests.
• Wishes “farewell” to all guests, ensuring guest satisfaction has been reached.
• Maintains cleanliness and presentation of the restaurant entrance and its surroundings.
• Maintains cleanliness, presentation, and stock of the restaurant menus.
• Makes sure there is enough stock of Newspapers and Magazines.
• Ensures service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS.
• Performs any other reasonable duties as required by Management.
• Understands and anticipates the guests’ needs and acting upon it.
• Is interested in the guest, listens and ensures important information will be communicated amongst the team. If the opportunity arises, be proactive and create MOWOWs.
• Responds proactively to guest queries and to ensure appropriate action is taken, followed by effective communication with all relevant parties.
• Listens to customer comments and complaints in a positive manner and relate immediately to the outlet management.

Qualifications / Experience:

• EU passport Holder is mandatory in order to work in Greece
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Minimum of 1 year working experience in a luxury hotel or high-end restaurant operation..
• Excellent communication skills both written and spoken in English and Greek.
• Advanced knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.