Sommelier

Mandarin Oriental Muscat is looking for a Sommelier to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Organizational Structure

The Sommelier reports directly to the Italian Restaurants General Manager and Asst. Director of Food & Beverage.

Duties and Supporting Responsibilities

Administration

•           Ensure that restaurant team have good knowledge of wine and food

•           Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions

•           Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items

•           Checks and monitors the service bar operations (Main service bar and restaurant bar).

•           Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)

•           Performs any other reasonable duties as required by the Director of Food & Beverage

Human Resources/ Colleagues

•           Supervise F&B service by directing and guiding colleagues, providing them with feedback.

•           Identify and carry out any specific training and development needs among the team.

Financials

•           Maintains accurate sales records of wines for analysis and incentive purposes.

•           Engages in suggestive selling and up-selling.

•           Helps to organise wine promotions to promote the restaurant during quiet periods.

Maintaining Standards

•           Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

•           Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

•           Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

•           Ensure guests wine preferences are remembered by colleagues and recorded in PMS System

•           Be on duty on the floor during service and to recommend the best possible wines to complement the food ordered; keeping in mind the guest budget and guest preference

•           Deal with guest complaints about wine according to MO standards and communicate to Restaurant Manager where appropriate

Hygiene and Cleanliness

•           Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

Health and Safety

•           Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.

•           Be aware of and comply with local and relevant Food Hygiene Standards.

•           Wear any appropriate protective clothing provided by or recommended by the Hotel.

•           Report any defects in the building, plant or equipment according to the Hotel procedures.

•           Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

•           Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

o          Be aware of Fire safety plans.

o          Adhere to Safe & Sound procedures regarding Health & safety.

o          Adhere to Safe & Sound procedures regarding HACCP standards.

•           Attend any training deemed appropriate by your Head of Department.

•           To be responsible for the Safe &Sound procedures followed by your peers.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?