Mandarin Oriental, Barcelona is looking for a Spa Attendant to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

The hotel Spa consists of treatment rooms, an indoor pool and a fitness centre offering a tranquil and luxurious wellness experience.

About the job

Based at Mandarin Oriental, Barcelona within the Spa Department, the Spa Attendant is responsible for maintaining the cleanliness, organization and smooth operation of the spa facilities while ensuring guests receive a warm welcome and exceptional service throughout their spa journey.

The Spa Attendant reports to the Spa Manager / Spa Director.

As Spa Attendant, you will be responsible for:

• Supporting the company philosophy and culture through the Pillars of Legendary Quality Experiences, Guiding Principles and D.E.L.I.G.H.T., ensuring the highest levels of guest satisfaction.
• Maintaining the cleanliness, hygiene and presentation of all spa areas including changing rooms, showers, relaxation areas, fitness centre, pool area, pantry and treatment suites.
• Ensuring spa facilities remain neat, organized and fully stocked with guest amenities, linens and supplies at all times.
• Folding, arranging and replenishing towels and spa items according to spa standards and presentation guidelines.
• Monitoring locker areas to ensure clean linen is available and removing used towels and soiled linen promptly.
• Assisting therapists with the preparation and resetting of treatment rooms before and after treatments when required.
• Supporting spa operations across various areas including reception support, spa retail, relaxation areas, fitness centre and spa suites.
• Assisting with maintaining inventory levels of spa supplies and notifying the Spa Concierge or management when replenishment is needed.
• Reporting any maintenance or equipment issues promptly to the Spa Concierge or Spa management team.
• Ensuring all spa standards, procedures, health and safety regulations and hygiene protocols are strictly followed.
• Welcoming guests warmly, acknowledging them at all times and proactively offering assistance when needed.
• Explaining spa facilities and assisting guests to ensure a smooth and comfortable spa experience.
• Providing refreshments and attending to guests in relaxation areas, waiting areas and fitness facilities.
• Assisting in maintaining the overall atmosphere of calm, cleanliness and luxury within the spa environment.
• Participating in daily briefings, departmental meetings and required training sessions.
• Supporting spa colleagues and other hotel departments when required to ensure seamless service.
• Performing opening and closing duties and ensuring the spa environment remains organized throughout the day.

As Spa Attendant, we expect from you:

• Strong guest service orientation and interpersonal skills.
• Attention to detail and a passion for maintaining luxury standards.
• Professional appearance and excellent personal hygiene.
• Ability to work in a team-oriented and multicultural environment.
• Flexibility and ability to adapt to operational needs in a fast-paced hospitality setting.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Benefits:

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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