Mandarin Oriental Downtown, Dubai is looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner. Spa Concierge reports to Spa Treatments Manager.

As a Spa Concierge, you will be responsible for the following duties:

• Follow all corporate and hotel policies, including the MOHG Code of Conduct, and comply with laws, regulations, and required standards (LQE, MOQA, Forbes).
• Support learning and development activities, uphold Safe, Sound and Sustainable practices, and follow the MOHG Social Media Policy.
• Protect guest and colleague confidentiality, use hotel systems appropriately, and avoid misconduct such as harassment or discrimination.
• Assist with all spa operations including reception, retail, tea lounges, and consultation areas, ensuring cleanliness and organization.
• Provide excellent guest service through warm greetings, spa tours, professional behavior, effective communication, and smooth guest experiences.
• Manage scheduling, sales, guest records, emails, and feedback systems accurately; support events and meet set sales targets.

As a Spa Concierge, we expect from you: 

• Senior school qualification is required; hotel school graduates are preferred.
• Minimum 1 year of experience in a service environment is mandatory.
• Experience in a 5-star hotel and/or the Middle East region is an advantage.
• Good computer skills are essential.
• Effective verbal and written English communication is required (minimum intermediate); Arabic is desirable.
• Must have a mature, outgoing personality with strong interpersonal and customer service skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 
• A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel.

We’re Fans. Are you?