SPA Concierge - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities:

• Interact courteously with guests, answering all the SPA and hotel related questions  

• Ensure a warm welcome to all guests at all times 

• Greet all guests upon their arrival, giving new guests a tour of the SPA area and offering old guests "re-orientations" 

• Organize the appointments’ schedule to maximize the use of time and profitability whilst giving first importance to the guests’ needs  

• Handle incoming and outgoing guests and SPA colleagues’ business-related e-mails 

• Communicate all messages promptly, keeping management informed as to any complaints 

• Have an accurate knowledge of the SPA’s software, treatments offered and all retail products 

• Assist all SPA and hotel’s colleagues where necessary, performing opening and closing duties 

• Keep the working area clean and neat at all times 

• Ensure that a high standard of service is maintained throughout the SPA at all times 

• Maintain the inventory of supplies for the SPA reception’s operations  

• Attend all the necessary training courses, complying to all Health and Safety and Hygiene standards 

 Requirements:

• At least a 2-years experience as a SPA Concierge in a luxury hotel environment 

• Reading, writing and oral proficiency in English 

• Excellent telephone and organizational skills 

• Good computer skills 

• Professional attitude at all times, particularly with regard to punctuality and appearance 

• Excellent interpersonal and communication skills 

• Able to work efficiently under pressure 

• Willing to be proactive and take initiative and ownership while interacting with guests and colleagues 

• Willing to work on a flexible schedule, weekends and holidays