Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the SPA Department in Milan, the SPA Therapist is responsible for the treatments and massages of our guests. The SPA Therapist reports to the SPA Manager.

As SPA Therapist, you will responsible for the following duties:

• Performs treatments on guests whilst maintaining the guest’s comfort at all times.
• Is on time for appointments and thoroughly reviews appointments after completing each treatment
• Keeps work area clean and neat at all times.
• Follows all Standards and Procedures.
• Ensures that a high standard of service is maintained throughout the Spa.
• Assists in the operations of all spa departments as required: Front Desk, Spa Retail Area, Relaxation Ares, Sales and Marketing, Spa Suite, In-room.
• Reports dysfunctional equipment to Head of Department.
• Maintains inventory of supplies for the operations of the treatment rooms.
• Maintains cleanliness and attention to detail in treatment room throughout the day.
• Attends daily line-ups, weekly and monthly spa meetings.
• Attends all training courses as deemed necessary.
• Recommends and up-sells spa products and services that fit the guests' needs.
• Offers the highest level of personalized service while maintaining a gracious, enthusiastic, helpful an professional attitude with all guests and colleagues. 

As SPA Therapist, we expect from you: 

• Italian and English communication skills
• License in massage therapy and a certification in a cosmetology, aesthetic, or related field.
• Excellent interpersonal skills.
• Self-motivated.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?

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