Stewarding Manager

Mandarin Oriental New York is looking for a Stewarding Manager to join our Stewarding Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Stewarding Department in New York City, the Stewarding Manager is responsible for the management and leadership of the Stewarding department, while maintaining all required standards and achieving financial objectives.

As Stewarding Manager, you will responsible for the following duties:

·Take full responsibility of the stewarding operation.  Deliver quality to guests and satisfaction to the colleagues though learning and development, team building and interaction.  The Steward Manager is expected to act as a partner to the executive steward

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Attend the B.E.O (Banquet Event Order) meeting.
• Set goals and mission for the stewarding department.
• Monitor stewarding payroll.
• Review and approve all human resources documents
• Inventory of china, glasses, silverware and hollowware from the outlets and main storage.
• Provide enough equipment (china, glasses, silver) to the outlets and banquets for their operations.
• Inventory and control of the chemicals supplies.
• Develop a cleaning schedule for the kitchen, pastry, garden manger, banquets, cafeteria, and coolers
• Do weekly schedule for employees
• Do banquet requisition for banquets from the B.E.Os.
• Control all the expenses. Paper supply, Fuel supply, uniform, cleaning supply; etc…
• Develop a cleaning schedule for the dumpster area
• Develop a maintenance schedule for the dishwasher machines
• Develop a cleaning schedule for banqueting
• Assist and provide equipment for any banquets function
• Assist and help banquet/ gardemanger kitchen to plate up
• Establish a Hygiene and Control program for the kitchen and surround areas
• Coaching the assistant, supervisor, lead steward and employees
• Develop a training program for stewards
• Revise standard and procedures for department, as necessary
• Do a daily assignment sheet for colleagues
• Attend F&B meeting when directed
• Buy and replenish the storage after made inventory (china, glasses, silver and miscellaneous) to keep the existing par
• Create a good relationship with all the employees and managers
• Listen and resolve all the complaints from the employees. In that way that builds trust.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Stewarding Manager, we expect from you: 

• Possess a good written and verbal command of the English Language.
• Possess a pleasant and outgoing personality
• Thorough knowledge or stewarding and banquet operations
• Working knowledge of beverages
• Possess superior organization skills
• Working knowledge of kitchen equipment
• Working knowledge of  mathematics for ordering, and financial research purposes
•  Working knowledge of  computers and basic software
• Ability to dictate responsibility, pay attention to detail, handle multiple tasks and show a high level of patience
• Ability to stand and work in continuously in confined spaces for long periods of time
• Possess Sufficient dexterity to navigate dangerous kitchen areas

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $75,000 to $85,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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