Substitute Room Attendant

The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities:

Guest Room Cleanliness and Tidiness:

• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• Remove all soiled linens and towels from room and store on back landings.
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower staff, water closet using the suggested chemicals.  After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Replenish all amenities and terry items.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

Guestroom equipment and facilities:

• Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.

Guest Requests Handling:

• Evaluate work assignment and prioritize work load according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Pay: $29.15 to $38.87/ hourly