Welcome Agent - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability. 

Duties and responsibilities:

• Greet our guests and make them feel welcomed in the Resort 

• Create outstanding arrival and departure experiences in different areas of the Resort, such as Resort main entrance or Resort private dock 

• Establish special conversations with guests, which identify personal preferences 

• Working alongside the team and our suppliers to create the perfect stay for our guests 

• Provide assistance and quality service for boat tours and other activities, in collaboration with the Front Office and Concierge teams 

• Be a source of information to guests on various matters such as Resort facilities, outlets and activities 

• Act as a guide when guests ask for directions and assist them to their destination within the Resort 

• Accommodate general and unique requests 

• Handle internal telephone calls 

• Diffuse conflicts or tense situations with guests 

• Ensure compliance with health and safety regulations 

• Perform any other task as deemed appropriate by the management 

Requirements:

• Previous experiences in a similar position, preferably in a luxury environment 

• Proficiency in English, Italian and preferably in an additional language 

• Be professional and willing to exceed guests' expectations with empathy and passion 

• Excellent communication and organization skills 

• Able to multi-task, to problem solve and to work well in a team environment 

• Flexible schedules and working hours plus the availability to work on week-ends and holidays