MANDARIN ORIENTAL PARIS is seeking a highly skilled and motivated IT Assistant to join our dynamic team. Are you passionate about technology and eager to contribute to a team that thrives on collaboration, integrity, and excellence? Do you have a growth mindset and a commitment to delivering top-tier service? We invite you to be part of the extraordinary.

Mandarin Oriental Hotel Group is renowned for owning and operating some of the world’s most luxurious hotels, resorts, and residences in prime global destinations, with a strong development pipeline. The Group is celebrated for creating iconic properties and delivering legendary service inspired by Asian heritage while embracing cutting-edge luxury experiences.

Mandarin Oriental Paris epitomizes the essence of Paris, blending modern elegance with artistic flair. Our hotel, with 135 rooms, Restaurant Le Camélia, Bar 8, and one of the most exquisite and extensive Spas in Paris, offers an unparalleled luxury experience with the legendary service that defines the Mandarin Oriental brand.

About the Role
Based at Mandarin Oriental Paris within the IT Department, the IT Assistant will support the daily operations of all IT systems, ensuring smooth and efficient technological processes throughout the hotel. The IT Assistant will work closely with the IT team and report directly to the IT Manager.

As IT Assistant, you will be responsible for the following duties:

IT Support

• Daily support for customers and colleagues

• Assistance with IT Routine Task List (38)

• Troubleshooting IT issues

Visual

• Dedicated AV services and support

• Coordination and execution of preventive maintenance

• IT support related to meetings and events

Project Management

• Project task tracking

Cybersecurity & Compliance

• Tracking security operation tasks

What We Expect from You:

• Basic understanding of IT systems, networks, and hardware.
• Proficiency in troubleshooting technical issues.
• Strong problem-solving skills and attention to detail.
• Ability to work well in a team-oriented environment.
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff.
• Fluent in French and English (written and spoken); additional languages are a plus.
• Familiarity with hospitality-specific IT systems (e.g., PMS, POS) is a plus.
• Proficient in Microsoft Office Suite and basic network management.

Our Commitment to You:

• Learning & Development: Your growth is important to us. We offer tailored learning and development opportunities to help you grow in your career.
• MOstay: As a member of the #MOfamily, enjoy complimentary nights at our properties worldwide and attractive rates for your loved ones.
• Health & Wellbeing: We prioritize your work-life balance and offer a variety of health benefits and wellness programs globally.
• Retirement Plans: We offer retirement plans that grow with your service and role.

Local Benefits:

• 13th month salary (after 4 months’ seniority in the first year).
• 100% reimbursement for public transport.
• 60% coverage of mutual insurance costs.

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris."