MANDARIN ORIENTAL PARIS is looking for a Assistant Front office Manager to join our Guest Experience Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris,
The Assistant front office Manager supervises the Front Office operations in accordance with the hotel’s objectives, performance standards, and quality requirements. The Assistant Front Office Manager supports the Front Office Manager in overseeing and managing all Front Office department operations.

As Assistant front office Manager, you will be responsible for the following duties:

• Supervise, train, and motivate the reception team to ensure efficient, attentive, and high-quality service in line with the hotel’s standards and procedures.
• Assists in coordinating and personalizing the VIP guest experience, including room readiness, customized welcome amenities, and follow-up throughout the guest stay.
• Works closely with all operational departments (Front Office, Housekeeping, Food & Beverage, Concierge, etc.) to ensure a seamless and memorable guest experience.
• Handles guest complaints, special requests, and service recovery situations promptly and professionally, escalating to management when required.
• Prepares daily arrival and VIP reports and supports daily briefing meetings to anticipate guest expectations and operational needs.
• Oversees room allocation and availability to ensure guest preferences and special requests are consistently met.
• Provides personalized recommendations and local insights, demonstrating strong knowledge of Paris and its surroundings.

As Assistant front office Manager, we expect from you: 

• Proven experience in a similar role within a luxury or high-end hospitality environment.
• Highly organized, detail-oriented, and discreet, with a strong sense of responsibility.
• Impeccable personal presentation and a polished, professional demeanour.
• Proactive, resourceful, and available to always respond to guest needs.
• Outstanding interpersonal and communication skills, with a genuine passion for guest interaction and personalized service.
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”