Mandarin Oriental Jumeira, Dubai is looking for an Assistant Chief Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Concierge Department, the Assistant Chief Concierge will help the Chief Concierge to supervise the concierge team who provide 5 star services to all guests and colleagues. The Assistant Chief Concierge will lead the team in turning moments into memories for our guests. The Assistant Chief Concierge will have the best knowledge of Dubai.

As an Assistant Chief Concierge, you will be responsible for the following duties:

• Train, direct and supervise the Concierge daily operation of the department.
• Maintain a consistent and sufficient level of brochures, maps and handouts etc.
• Be knowledgeable of all in-house and arriving guests.
• Be aware of all daily events in the hotel.
• Arrange for package delivery and pickup for guests.
• Provide a daily list to the Front Office Manager and Hotel Duty Manager of transportation reservations.
• Offer a warm, sincere and personalized welcome to all guests.
• Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
• Act as a guide when guests ask for direction and assist them to destinations within the hotel.
• Provide clear directions for all guests travelling outside the hotel.
• Respond to all guest needs and requests.
• Maintain a daily sheet (via GoConcierge) of all guest requests, reservations and confirmations for guests and keep track of all reports.
• Hold a monthly departmental meeting.
• Participate in all operations meetings.
• Perform all admin tasks when Chief Concierge is not in the hotel.
• Supervise all tasks on both desks (concierge & bellboy staff)
• Ensure all the FLHSS&E requirements and procedures are followed by the team

As an Assistant Chief Concierge, we expect from you: 

• High School Diploma or equivalent.
• Minimum 3 years’ experience working in a 5-star hotel environment.
• Minimum 2 years Concierge experience in a luxury hotel.
• Strong command of MS Office products, GoConcierge, and Hotsos.
• Pre-opening experience is an advantage.
• Previous experience working in Dubai is a MUST.
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
• Excellent listening skills
• Proven ability to successfully motivate and lead a team.
• Trainer skills and ability to mentor and develop team members.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work well under pressure in a fast-paced environment.
• Ability to manage a large team in a multi-cultural environment
• Must be able to stand for extended periods of time.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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