To ensure Guest Satisfaction from arrival to departure following the standards and procedures manual, the Legendary Quality Experience (LQE), and our MO PILLARS.
Assist the Director of F&B with strategic planning and decision-making.
Oversee operations within the F&B department.
Develop and implement policies and procedures to improve operational efficiency.
Analyze financial reports and support budgeting processes.
Coordinate with other departments to ensure seamless service delivery.
Mentor and develop F&B managers and staff.
Lead special projects or initiatives aimed at enhancing the guest experience.
Job Requirements
Diploma or Degree in a related discipline
A proven track record of success in a similar role, capability to build customer loyalty and guest satisfaction; delivering, profit and controlling costs.
Three to five years’ experience in Food and Beverage of an international luxury hotel required
Strong interpersonal and problem-solving abilities.
Highly responsible and reliable. Works well under pressure in a fast-paced environment.
Ability to work cohesively and lead a team.
Ability to focus attention on guest needs, always remaining calm and courteous.
Fluent in English, speaking Mandarin would be an advantage.
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