Job Responsibilities

• To ensure Guest Satisfaction from arrival to departure following the standards and procedures manual, the Legendary Quality Experience (LQE), and our MO PILLARS.
• Assist the Director of F&B with strategic planning and decision-making.
• Oversee operations within the F&B department.
• Develop and implement policies and procedures to improve operational efficiency.
• Analyze financial reports and support budgeting processes.
• Coordinate with other departments to ensure seamless service delivery.
• Mentor and develop F&B managers and staff.
• Lead special projects or initiatives aimed at enhancing the guest experience.

Job Requirements

• Diploma or Degree in a related discipline
• A proven track record of success in a similar role, capability to build customer loyalty and guest satisfaction; delivering, profit and controlling costs.
• Three to five years’ experience in Food and Beverage of an international luxury hotel required
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable. Works well under pressure in a fast-paced environment.
• Ability to work cohesively and lead a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Fluent in English, speaking Mandarin would be an advantage.