Responsibilities

1. General:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.

• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

1. Departmental:

• Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager/ Spa Manager.
• Keep work area clean, neat and hygienic at all times.
• Ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa & wellness department as required:
• Spa Treatment Rooms
• Spa Reception
• Spa Retail
• Spa Pantry
• Consultation Lounge
• Spa Thermal & Changing Facilities
• Tea Lounges

• Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
• Will be expected to assist and perform various demonstrations and events.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.
• Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Treatments Manager/Spa Manager.

1. Customer Focus:
2. Colleague Relations:
3. Administrative Duties:
   • Perform all assigned spa therapist tasks.
   • Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
   • Maintain inventory of supplies for the operations of the treatment rooms.
4. Training:
   • Attend all training courses as deemed necessary and must adhere to training as set down by the Treatment Manger/ Spa Manager.
5. Sales and Marketing:
   • To recognize the importance of “sales” in every aspect of their role and responsible for achieving sales targets as set by the Spa Director.
6. Health and Safety:

• Maintain all spa Suites to the Health and Safety Standards

SPA

• To be fully part of the Spa team
• To be familiar with all spa treatments/operations of spa for promotion to guests
• To understand and be able to verbalize the vision of the spa

Additional Core Competencies

• • Reading, writing and oral proficiency in the English language
  • Must possess appropriate licenses in massage and beauty therapy
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and task.
  • Must be self-motivated
  • Must work in a safe, prudent, and organized manner
  • Must have mathematical skills, technical aptitude, and spa operational knowledge
  • Must be a graduate from an accredited school with a massage, face and manicure/pedicure license or a combination license
  • Knowledge of specific spa industry applications is desirable, such as spa soft
  • Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel
  • Must have knowledge of current spa trends in the industry
  • Must be able to relate to all levels of management and colleagues
  • Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa
  • Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body
  • Must have knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.
  • Must be open to learning about treatments and concepts that derive from other cultures.
  • To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
  • To be adaptable and accountable for all actions.
  • Must understand the current legislation regarding State and local laws for therapists
  • Consistently strive for a higher level of achievement both personally and professionally
  • Must be comfortable performing treatments for at least 8 hours
  • Must have good time management skills in regard to treatments