Mandarin Oriental, Bangkok is looking for a Assistant Director of Sales - Asia to join our Leadership team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 15 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.

About the job

To develop maximum opportunities to generate sales volume with a view of exceeding Budget expectations for room, all F&B related sales and hotel recreational facilities to the leisure market.

 As Assistant Director of Sales - Asia, you will be responsible for the following duties:

• To develop maximum opportunities to generate sales volume with a view of exceeding Budget expectations for room, all F&B related sales and hotel recreational facilities to the leisure market.

• Account Management and Business Development for all Market Segments that have been assigned by Director of Sales and Partnership Marketing

• To develop, implement and evaluate marketing opportunities in the leisure market for the hotel.

• Able to provide timely responses, immediate communication to the properties, and develop professional long-term business relationship.

• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• To represent hotels in various events and functions which could benefit relationships with the local community with a view of increasing business volumes at the hotel.

• To be responsible for prospecting for new business, while maintaining and nurturing old customers and accounts. Set goals for their activities each week or month by which type of activity they will be doing

• Proactively reaches out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events.

• To prepare daily sales calls and activities and ensure up-to-date reports are input into Sales systems.

• To develop and carry-out direct sales activities both on and off the property in conjunction with the Director of Sales and Partnership Marketing, Director of Commercial Strategy and maintaining a high level of exposure for the hotel.

• To guide operational staff in handling specific markets preference and behavior.

• To work closely and enthusiastically with other Department Heads to ensure teamwork and a smooth and efficient operation of the hotel.

• To recommend improvements in hotel operations where there are opportunities for improving service levels, increasing revenues, or reducing costs.

• To perform any other reasonable duties as required by the Department Head from time to time.

As Assistant Director of Sales - Asia, we expect from you: 

• A minimum of 5 years in a luxury brand marketing leadership position.

• Knowledge of luxury TMCs, wholesalers, travel agents, and other responsible market segments.

• Excellent presentation and proactive communication skills in both verbal and written in English and Chinese. 

• High flexibility and ability to work under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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