Mandarin Oriental, Costa Navarino is looking for an Assistant Front Desk Manager to join our Front of House team, for season 2026.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.
About the job
Based at Mandarin Oriental, Costa Navarino within the Front of House Department, the Assistant Front Desk Manager will be responsible for providing exceptional guest service from arrival to departure, ensuring a smooth and personalized experience in accordance with Legendary Quality Experiences. This role includes coordinating the Reception Team, handling check-ins, check-outs, guest inquiries and complaints, while respecting policy adherence and communication across departments. The Assistant Front Desk Manager reports to the Front of House Manager.
As Assistant Front Desk Manager, you will be responsible for the following duties:
Provide courteous, efficient service and ensure guest satisfaction from arrival to departure in line with Legendary Quality Experiences and Forbes standards.
Oversee and coordinate daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental policies.
Manage and handle guest billing and payments per Greek law and hotel policies, and verify credit cards while monitoring outstanding guest balances.
Verify credit card authorizations for all in-house guests. Monitor and follow up on inactive guest accounts with outstanding balances.
Support training, performance reviews, and motivation of team members; ensures adherence to data security, cashier controls, and up-selling initiatives.
Coordinate with Guest Experience, Housekeeping, Reservations, and other departments to deliver seamless guest service.
Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.
Maintain constructive relationships and collaborate with other Heads of Department to plan procedures and project to elevate guest service.
Attend morning/afternoon briefings, report complaints or emergencies, and ensure efficient departmental handovers.
Maintain thorough knowledge of hotel facilities, services, and promotions, and verify that the entire team is aligned and updated.
Manage guest correspondence, including messages, mail, and phone calls.
Perform as Manager on Duty and member of Hotel Emergency Team.
Assist the Front Desk Manager in further tasks and perform other reasonable duties assigned by management.
As Assistant Front Desk Manager, we expect from you:
Valid EU Passport or Hellenic Residence Permit.
Minimum 1-year experience in similar position (or 2 years as Front Office Supervisor) in a luxury hotel.
Proficiency in English, with an additional language preferred.
Good computer skills. HMS, Alliants or Alice knowledge is preferred.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
Accommodation and laundry of linen.
Three complimentary meals per day at our Colleague restaurant.
Uniform and laundry of uniform.
Private Medical Insurance.
We’re Fans. Are you?
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