Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the job

Mandarin Oriental Hotel Group is preparing for the landmark opening of Mandarin Oriental, Makati—a new icon of contemporary luxury in the heart of Manila’s premier district. We are now seeking an exceptional Hotel Manager to join our pre‑opening leadership team.

The Role

Reporting to the General Manager, the Hotel Manager will oversee day‑to‑day operations and ensure the flawless delivery of Mandarin Oriental’s legendary service. This position is pivotal in shaping the operational excellence, culture, and guest experience strategy as we open one of the region’s most anticipated hotels.

Key Responsibilities

• Lead, mentor, and inspire operational divisions to achieve the highest standards of service and efficiency.
• Drive pre‑opening readiness across Rooms, F&B, Spa & Wellness, Engineering, and Security.
• Uphold brand values, service philosophy, and cultural standards across the hotel.
• Support commercial performance through guest satisfaction, operational optimisation, and cost stewardship.
• Foster strong relationships with colleagues, owners, and corporate partners.
• Ensure compliance with all regulatory, safety, and operational policies.
• Champion colleague engagement, development, and talent retention.

What We Are Looking For

• A seasoned operational leader with significant luxury hotel experience, ideally at Hotel Manager or Executive Assistant Manager level.
• Proven success in pre‑opening or major project environments is highly advantageous.
• Strong leadership presence with excellent communication, cultural intelligence, and interpersonal skills.
• A guest‑centric mindset, strategic thinking ability, and a meticulous eye for detail.
• Ability to perform under pressure, adapt quickly, and drive continuous improvement.
• A genuine passion for hospitality and for developing teams to achieve their full potential.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?