Assistant Guest Relations Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place—luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha, is an intimate and stylish urban retreat blending Qatari-influenced heritage with modern design. It is located in the heart of Msheireb Downtown Doha, within walking distance of Souq Waqif, the Museum of Islamic Art, and the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Coordinate all VIP Amenities with the Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales.

• Monitors room blockage and ensures that guests’ requests and preferences are met upon check-in
• Develops new ideas for cost-effective guest amenities
• Key person stationed in the lobby to welcome and greet guests upon arrival and departure
• Analyse guest preferences and prepare reports for improvement in Guest Satisfaction.
• Escorts VIP guests to rooms
• Run the VIP meeting
• Coach, support, train and help all Guest Relations Agents.

Requirements

• Luxury Hotel experience
• Senior School Qualification
• Minimum of 3 years of Front Office experience
• Good knowledge of the computer system
• Excellent English communication (verbal & written)
• Good organizational skills
• Effective time management, communication and presentation skills
• Ability to successfully motivate a team
• Confidence in speech

If you are interested in joining our pre-opening team, please apply today!