Wedding Sales Manager

Mandarin Oriental, Tokyo is looking for a Sales Manager, Weddings to join our Wedding Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Wedding Sales, Wedding Sales Manager is responsible for effectively assisting the Wedding Senior Sales Manager in general administration and executing function coordination of all confirmed social functions in a most professional and effective manner.

The Wedding Sales Manager reports to Director of Weddings.

As Wedding Sales Manager, you will be responsible for the following duties:

• Seek and development of new potential accounts through:

Professional response for any inquiries by telephone.

Individual guests inquiries.

Any visitors at Hotel.

Inquiry from Hotel Internet Sight.

Wedding Agents.

• To achieve minimum:

6 new guest’s appointment monthly.

To confirm 25 Wedding Ceremonies annually.

To be in charge of 25 Weddings annually.

• To plan Wedding Fair :

Plan (Support) Wedding Fair when necessary.

Conduct meetings for the Fair.

Ensure to coordinate the Fair.

Review each Wedding Fair.

Make a report of the result of the Fair.

• Make follow up plan for the Fair.
• To assist Wedding Senior Sales Manager in preparing daily/weekly and monthly Wedding reports as and when necessary.
• To attend daily morning briefing and weekly Wedding Sales Meeting.
• Attends daily morning Sales Briefing, weekly Wedding Sales Meeting and weekly Wedding Resume meeting.
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies and practices (MO Pillars and LQE) to achieve the overall objectives of the position.
• Maintains a detailed knowledge of hotel facilities, features and services.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explore into new business opportunities.
• Actively conduct site inspection for potential guests and attend to walk-ins as assigned.
• To assist Wedding Senior Sales Manager in coordinating and servicing all tentative and confirmed functions.
• To assist Wedding Senior Sales Manager in answering telephone inquiries, preparing banquet event orders, proposals, menus and all general administration work.
• To assist with incoming telephone calls within the department.
• Competent with providing clients with hassle-free experience.
• Maintains the highest standards of professionalism, ethics and attitude toward all hotel guests, clients and associates.
• Maintains professional business confidentiality.
• Performs related duties and special projects as assigned.
• Responsible for recording and maintaining accurate event & guests’ history.
• Maintains the highest standard in grooming.
• To ensure the cleanliness of work place and it’s surrounding area.
• To execute all duties as per duty roster drawn.
• To attend and contributes to all Meetings as required.
• Exercises responsible behaviour at all times and positively representing the Hotel management team and Mandarin Hotel Group.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, whilst feeding back a prompt follow up.
• To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours. Effective follow-ups are to be conducted for such enquiries.
• To ensure that an effective and accurate filing system, both manuals as well as electronic, is maintained at all times.
• To ensure that all data input into the BV Manager system is accurate.
• Traces on bookings are logged in to BV Manager daily and ensures that traces are acted upon timely and thoroughly.
• To establish an efficient trace File to ensure that all business booked is properly tracked.
• To manage Wedding reception desk and organize all appointments.
• Maintains all client and event files according to the standards required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?

お客さまとの初顔合せからお式の当日まで、和やかな雰囲気の中で丁寧なヒアリングとアドバイスやご提案を行い、伝説のサービスと語り継がれるマンダリン オリエンタル 東京ならではのウエディングをご提供頂きます。
私どものウエディングにはパッケージがなく、ヘアメイク、ドレス、フラワーアレンジ、ウエディングキュイジーヌ、演出など各分野のトップクリエイターとともにお客さまの想像を超える夢のウエディングをきめ細やかに実現して頂きます。

ウエディングセールスマネージャーはウエディングディレクターの直属となり、下記の業務をご担当頂きます。

・新規顧客の開拓
・電話による問い合わせへのプロフェッショナルな対応

・個々のゲスト、ホテルへの来客、ホテルのインターネットサイト、およびウエディングエージェントからの問い合わせの対応

・達成目標：毎月6組以上の新規予約、年間25件以上の挙式確認、年間25組以上の結婚式担当

・ウェディングフェアの企画 、サポート、フェアの打ち合わせやコーディネート、フェアのレビューと結果報告　など

■応募資格

Sales Management
• 月間目標以上の顧客相談を含む、積極的な営業活動の実施能力を有すること
• 月間目標以上の成約実績があり、目標成約率40～50％を達成できる実績を有すること
• 訪問者獲得と成約率向上の両方に重点を置いた取り組みが可能であること

Wedding Execution
• ウエディングの企画・実行における実務経験を有し、年間目標以上のウエディングを管理できる能力
• 部門全体の目標である件数以上のウェディング達成に貢献できる能力

Event & Wedding Fair Management
• チームメンバーと連携したウェディングフェアの調整・実行経験
• イベントを円滑かつ成功裏に遂行するための優れた組織力

Language skill
• 英語の会話・文書作成能力に優れ、クライアント、同僚、ウェディングパートナー/サプライヤーと効果的に連携できるプロフェッショナルレベルのコミュニケーションスキル

追加要件
• チームを率いサポートする能力を備えた、管理職または監督職の経験
• 積極的で前向きな姿勢を備えた優れた対人スキル
• 営業活動と業務執行の両責任をバランスよく遂行する能力
• 継続的な改善と顧客満足へのコミットメントを伴う結果重視の考え方
• 細部への非常に鋭い観察眼を持ち、卓越した結婚式の提供に情熱を注ぐ姿勢