Mandarin Oriental Muscat is looking for a Security Supervisor to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Security Supervisor will take full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance with all local, city and country regulations.

Responsibilities

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the security department.
• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Create a safe and secure environment for our guests and colleagues by ensuring House Officers are making a minimum of 2 tours of property per shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Review and follow-up on all incident, loss and accident reports.
• Liaise and coordinate with government agencies (Police, Civil Defense and Ambulance etc.) when necessary.
• Perform daily administration of hotel’s key control program.
• Be responsible for the fire life safety policies and procedures as dictated by Fire Department’s fire safety director’s legislation. (To be reviewed as MOMCT Guidelines)
• Assist in training all colleagues in emergency procedure preparedness.
• Ensure House Officers are performing daily audits of keys as per key control policy.
• Be responsible for the day-to-day operation of Security Department.
• Effectively enforce hotel’s rules and regulations
• Supervise the administration of lost and found with daily audits
• Add support to the house officers to complete routine assignments.
• Perform tasks and duties as assigned by the Director of Security or Security Manager and respond to directions given by any Executive Committee member or Manager on Duty.

• Support and adhere to all policies & procedures related to Safe, Sound and Sustainability at Mandarin Oriental, Muscat.

• Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
• Maintain high ethical standards.
• Treat all guests and colleagues with respect.
• Display a service orientation to our Colleague needs.
• Respond effectively to Colleague needs.
• Display a professional attitude to our Colleagues.

• Fill out Daily logs, incidents report.
• To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
• Ensure all security equipment and systems are optimally functional. Report all malfunctioned equipment and systems to respective contractors/ suppliers.

• Maximize profits by minimizing losses.
• Maximize a profitable return to our owners by exercising effective cost control.

• Ensure customer satisfaction from arrival to departure in accordance with the MOMCT Legendary Quality Experiences (LQEs), the MOMCT Pillars and the respective service standards of MOMCT.
• Identify departmental learning and development needs for all colleagues of the outlet and share those with the Director of Security.
• Review performance and development of Security Officers.
• Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
• Attend and conduct meetings during absence or unavailability of management team
• Attend internally and externally organized training programs, workshops and seminars and ensure outcomes of these trainings are effectively adapted to improve standards of operations.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.