Bartender

Mandarin Oriental, Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope of Position

The Bartender will offer and prepare an outstanding selection of creative beverages. They will support the servers in any other required duties and tasks under the guidance of the respective managers and supervisors.

Responsibilities

· Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.

· Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).

· If necessary be able to personally interact and recommend suitable drinks for guest.

· Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.

· Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.

· All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.

· Assure that all beverages, such as wines or juices are fresh and in good order to be served.

· Assist the Bar Supervisor and manager to create new mixed drinks and cocktails for promotional activity and new menus.

· Is well trained in offering and serving cigars as per standards.

· Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.

· Assist in carrying out monthly inventories together with the Bar Supervisor and managers.

· Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.

· Assure that correct date labelling is always in place for all related products.

· Clean and sanitize the bar areas after each shift and when required.

· Carry out periodic deep cleaning of all related bar areas including storage facilities and fridges.

· Operate the required steps on the point of sales system in order to process food and beverage orders.

· If requested being able to carry out cashiering and daily cash and credit collections.

· The Bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.

· Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.

· Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.

· Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.

· Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

· Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

· Have a natural, warm smile and a friendly and passionate approach towards guests.

· Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.

· Report guest’s preference to superiors and act upon them whenever known.