MOGZH - 客房部协调员 Housekeeping Coordinator

Duties and Supporting Responsibilities：

• Handling all telephone calls by guests and visiting members who may require the services and assistance.
• All Colleagues who may require the services and assistance of the Coordinator / Order Taker in order to meet and exceed the need of the guests i.e. Room Attendants and other Members of Housekeeping, Front Office Team, Valet, Food & Beverage, Engineering, and Securit

Job Requirement：

• Good in English and Mandarin, both spoken and written.
• Proficient letter writing skills in both English & Chinese.
• Independent, committed and well-organized.
• Good communication and interaction skills.
• Strong organizational skills to handle multiple assignments.
  
  

工作职责/职位描述:

• 接听住客和来访客人打来的所有电话，他们都可能需要服务或帮助。
• 协助所有需要协调员/客房接单员服务或帮助的同事，以便满足、超越客人的需要。如：客房服务员、客房部的其他同事、前厅部、客衣服务员、餐饮部、工程部和保安部。

岗位要求：

• 良好的中英文沟通及书写能力
• 精通中、英文公函写作技巧
• 独立性强、忠诚可靠并具备较好的组织能力
• 良好的沟通协调能力
• 能够有条不紊地完成多项工作任务