Bell Captain

Main Responsibilities:

• To be constantly up to date on information on in-house activities, restaurant concepts and hotel information, and to upsell the hotel’s facilities and services at every opportunity.
• Supervises the activities of Bell Service personnel as follows:

• Checking-in/Checking-out of guests
• Delivering messages and/or packages to guests and offices
• Collecting deposit from guest for telephone and fax service
• Paging of guests and non-hotel guests at lobby or F&B outlets
• Welcoming of guests at the lobby
• Carrying of guests’ luggage to/from guest room during check-in/check-out
• Assisting guest in luggage storage
• Delivering equipment borrowed from the business center to the guests/clients
• Rising and lowering of flags
• Parking of guests’, clients and visitors’ vehicles in the designated hotel parking area

• To always maintain a high standard of personal appearance and hygiene.
• Handles assignment of Bell Service personnel to undertake specific task as requested by guests.
• Answer telephone calls at the Bell Service counter and attend to guests’ requests, inquiries and/or complaints.
• Responsible for the control of Key Baggage room. Ensure that only authorized bell service personnel enter the baggage room.
• Maintain a baggage logbook to monitor baggage’s stored in the baggage room based on Baggage Claim Tag number and to record movement of baggage.
• Handle receipts of guests’ luggage for temporary or long-term storage.
• Assure that every luggage is covered with a Baggage Claim Tag.
• Perform a quarterly inventory count of all unclaimed baggage together with income auditor to determine baggage for disposition. Prepare special report and present it to FOM.
• Roll the red carpet at the main entrance upon request.
• Responsible for proper use, maintenance and repair of Bell Service trolleys and other service carts. Initiate requests for repair of trolleys whenever necessary.
• Initiate requisition of supplies.
• Prepare work schedule on weekly basis.
• To have a complete understanding of the Hotel’s employee handbook and adhere to the regulations contained within.
• To attend all F.O. meetings, training sessions/program that are requested by the Hotel’s Management.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually always wearing the correct uniform and name tag.
• Any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.

Skills & Requirements:

• Previous experience in a similar role in a five-star hotel, resort experience will be a plus
• Diploma or vocational training in hospitality
• Good personality and positive attitude, energetic, friendly, flexible, motivated, and able to work independently