Chef de Rang - Room Service

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. 

As Chef de Rang Room Service, you will be responsible for the following duties:    

• Professional in-room serving of food and drinks    
• Professional advice and customer care for our guests     
• Excellent product and sales knowledge    
• Deliver in room dining order to the guests in a timely manner, within the quoted time  
• Check accuracy of order before delivering – be sure it is complete.  
• Assisting and preparing all VIP amenities   
• Preparing all orders and setting up tables or tray according to the order in timely manner complying with our quality and hygiene standards   
• Picking up the table after the use by the guests or as per guest’s request  
• Preparing the required Mise en Place and keeping the Room Service area clean  
• Booking all transactions in the cash register system and carrying out correct cash accounting    
• Making sure that all product served are accounted for on the final bill before presenting it to the guest  
• Complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines   
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As Chef de Rang Room Service, we expect from you:    

•  A completed vocational training in the upscale hotel industry or gastronomy. Ideally 2-3 years of professional experience in a comparable position    
• Communicative skills - guests will contact you with complaints as well as positive feedback     
• High level of commitment as well as a structured, results-oriented and independent way of working    
• High quality awareness     
• Engaging communication and expression skills, open-mindedness as well as teamwork skills     
• Flexibility and resilience - your position includes weekend and holiday shifts    
• Excellent manners and well-groomed appearance, as well as a positive charisma  
• Very good knowledge of English. Further foreign language skills are an advantage   

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