Concierge Agent

A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the Concierge Supervisor department as Concierge Agent.

What will be the main functions you will perform in your position?

• • Provide guests access to all that Barcelona’s and Cataluña has to offer.
  • Offer a warm, sincere and personalized welcome to all guests.
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
  • Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
  • Maintain a constantly updated database with extensive information about city highlights.
  • Demonstrate firsthand knowledge of the recommendations with thorough research.
  • Is proactive and able to anticipate the complete requirements to make the experience a success.
  • Enquire as to the success or enjoyment of the recommendations made.
  • Maintain a consistent and sufficient level of brochures, maps and handouts.
  • Knows how to work with GoConcierge Software.
  • Is knowledgeable of all in-house and arriving guests.
  • Is aware of all daily events in the hotel.
  • Arrange tickets for theatre, sporting events and local attractions.
  • Make and confirm dining reservations.
  • Arrange for package delivery and pickup for guests.
  • Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
  • Communicate all important details to management and colleagues.
  • Maintain a clean, neat and organized desk.
  • Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.
  • Provide clear directions for all guests travelling outside the hotel.
  • Respond to all guest needs and requests.
  • Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.
  • Other projects as assigned by the management of the Hotel.

What kind of talent are we looking for this position?

- We are looking for a person with good customer orientation.

- To be used to work in a team and like to learn from multiculturalism.

- The person who joins us must be committed and professional.

- We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimina