The Hotel

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This legendary iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.
 
In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Division in Hong Kong, the Director of Food & Beverage is responsible for overseeing and maximizing guest experience, quality standards and business performance of the Food & Beverage outlets.  The Director of Food & Beverage reports to the Deputy General Manager.

As Director of Food & Beverage, you will be responsible for the following duties:

Major responsibilities

-              Ensure the profitability, efficiency and creativity in each Food and Beverage outlets including banquet functions, outside catering events and in-room dining;

-              Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media;

-              Analyse and control food and beverage cost in order to achieve financial targets;

-              Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximise revenue generating opportunities;

-              Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans;

-              Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation;

-              Manage Food & Beverage outlets concept changes and renovations as well as the annual CAPEX handling

-              Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards;

-              Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details;

-              Be part of the Executive Committee team and provide advice and support in decisions and projects relating to the entire hotel.

-              Work closely with all related departments within the hotel to maximise collaboration and efficiency.

-              Perform any other reasonable duties as required by the Hotel Manager or General Manager from time to time.

Financial responsibilities

-              Manage budget of the entire Food & Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs

-              Accurately forecast financial performance

-              Review constantly and control operational cost without reducing quality and guest experience.

-              Work closely with Finance in reviewing financial performance regularly.

People & Culture responsibilities

-              Provide support to People & Culture in recruiting, training and developing colleagues.

-              Build effective teams, and provide comprehensive development and succession plans for the division.

-              Introduce effective training program across the division.

Health and Safety responsibilities

-              Ensure the F&B Division is compliant to all Fire, Life, Health, Safety and Security standards adopted by the Group;

-              To be aware of and comply with all F&B licence related matters.

-              To report any defects in the building or equipment according to the Hotel procedures.

-              To ensure any related accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

As Director of Food & Beverage, we expect from you:

• At least 5 years' experience in similar capacity, preferably with luxury hotel experience

• Proven track record in overseeing renovation projects

• Strong expertise in operational strategy, project management, and human resources planning

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs

• Must have strong understanding of Food and Beverage financials including cost and par controls

• A strategic thinker with a pragmatic, hands-on approach to problem solving

• Excellent managerial and interpersonal skills

• Passion in customer service and hospitality industry

• Able to work under pressure

• International exposure will be an advantage

• Fluent in English, knowledge of other languages is a plus

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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