The Landmark Mandarin Oriental, Hong Kong is looking for a Director of Marketing Communications to join our Sales & Marketing team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job 

Based at The Landmark Mandarin Oriental, Hong Kong within Public Relations in Hong Kong, the Director of Marketing Communications is responsible for overseeing all hotel matters relating to public and media relations whilst promoting the image of the hotel through positive publicity and appropriate awareness campaigns. The Director of Marketing Communications reports to the Director of Commercial Strategy. 

As Director of Marketing Communications, you will be responsible for the following duties:

• Assist with developing an overall, annual Strategic marketing Communications Plan

• Develop and lead the execution of PR and Marketing Communications Strategy

• Produce relevant monthly and annual reports

• Foster positive relationships with media outlets, journalists, and influencers; this involves establishing and maintaining regular contact with key media representatives, pitching stories and press releases, and coordinating interviews and media coverage

• Ensure that all communication materials, including press releases, media kits, speeches, and other content, are aligned with the hotel's brand standards and effectively convey the intended message to the audience.

• Develop, translate, and adapt marketing communications materials and content strategy for the market

• Drive regular exposure in across media channels

• Assist with meeting and greeting services of press, celebrity visits and VIP events

• Manage internal hotel journalist shoots and co-ordinate required behind the scenes requirements

• Handle and supervise external photographic or film crews while working on site

• Liaise with Public Relations consulting firms and MOHG Corporate Communications Department

• Development of partnership strategy and provide ongoing reporting and analysis of partnerships activities

• Create and execute annual promotion calendar, incorporating key events, holidays, and cultural moments relevant to the Chinese market, to drive brand awareness and sales growth.

• Explore opportunities to leverage social commerce platforms, collaborate with influencers, and implement social commerce strategies to drive sales and engagement

• Act as hotel spokesperson and take responsibility for handling the crisis communications component of crisis management in the absence of the Director of Marketing Communications

As Director of Marketing Communications, we expect from you:

• Degree holder in Marketing, Communications, Hospitality Management or relevant discipline

• Minimum of 5 years relevant working experience and at least 2 years in managerial level or of similar capacity, preferably in luxury hotel

• Excellent written and spoken English, Cantonese and Putonghua

• Good business acumen with analytical mind in developing and implementing communication strategies

• Strong background in brand positioning, storytelling, and developing partnerships

• Experienced with digital content, social media, and CRM strategies

• Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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