DIRECTOR OF ROOMS

Mandarin Oriental, Kuala Lumpur is looking for a Director of Rooms to join our Rooms team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Rooms Department in Kuala Lumpur, the Director of Rooms directs day to day operations of rooms division which include Housekeeping, Front Office including Club Floor, Concierge in an optimum and efficient manner as to achieve the hotel overall goals and objectives. This position provides direction and leadership including maximizing revenue opportunities and guest satisfaction levels to the standards set by the Group. The Director of Rooms reports to the Hotel Manager.

As Director of Rooms, you will be responsible for the following duties: 

•    Create and strategize duties and responsibilities of all sections and ensure that work processes are in a logical order
•    Responsible for the proper, efficient and profitable functioning of the Front Office which includes Reception, Cashiering and Enquiries
•    Maximize room revenue and occupancy by effectively controlling rates and availability.
•    Ensure the Legendary Quality Experience, policies and rules are properly understood and followed through
•    Handle all guest complaints and comments tactfully
•    Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

As Director of Rooms, we expect from you: 

•    Minimum 5 years working experience as Director of Rooms within the luxury hotel industry 
•    Degree or Diploma in Business Administration or Hotel Management
•    Previous experience is essential in similar department or capacity
•    Excellent organizational, leadership and interpersonal skills
•    Excellent verbal, written and non-verbal communications skills

Our commitment to you 

•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
•    MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
•    EPF (Employees Provident Fund) contributions (higher than the norm)
•    SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
•    Public holiday entitlement based on Malaysian calendar 
•    Exceptional rest area & colleagues engagement activities.

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