Duty Supervisor - Engineering

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

As an Engineering Duty Supervisor you responsible for supervising engineering staff and managing daily operations during assigned shifts. This role involves overseeing project work, ensuring adherence to safety and quality standards, and providing leadership and support to the engineering team. The ideal candidate will have a strong engineering background, excellent leadership skills, and the ability to effectively manage resources and personnel in a fast-paced environment.

Key Responsibilities:

• To take full responsibility of the shift in terms of management of staff, management of complaints from internal and external customers and to ensure smooth running of the hotel engineering facilities. Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift)
• Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Supervise and control the Maintenance Request
• Perform day to day routine and preventive maintenance within the hotel rooms and public areas.
• Responds promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
• Respond courteously to guest requests promptly and resolve matters to the guest`s satisfaction.
• Able to prioritize the maintenance issues e.g.: to attend the breakdown of the plant and machine on priority.
• Perform maintenance activities in the guest room and public areas including electrical equipment, plumbing and HVAC.
• Program TV`s and perform general housekeeping and engineering related inventory duties.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To monitor fire alarm / Life Safety Systems as necessary, to be fully informed of the system operations and to handle emergencies involving the systems.
• Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances.
• Understand and operate electrical, plumbing, refrigeration and water systems.
• Communicate with different departments and to provide them with information and assistance.

Qualifications and Requirements:

• Minimum 2 years in engineering studies such as Mechanical, Electrical, HVAC or Building Services.
• Minimum 5 years’ experience working in a luxury hotel environment.
• Minimum 2 years’ experience at a Supervisory level or similar
• International experience: Middle East experience is an advantage
• Hotel Pre-opening experience or renovation experience is an advantage
• Experience with Building Automation Systems (i.e. Inn Comm, BMS,  etc.) is an advantage