Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Events Coordinator to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, The Events Coordinator is responsible for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. The Events Coordinator reports to the Sales Manager.

As an Events Coordinator, you will be responsible for the following duties:

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental    procedures to the sales and planning process with the client through the Director of Groups & Events.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of  Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of Director of Groups & Events.
• Actively engage with guests at the kiosk to promote hotel offerings across F&B, Rooms, and Leisure, identifying needs and interests to generate qualified leads and drive revenue opportunities.
• Accurately collect guest data and preferences, ensuring timely sharing with the relevant departments (Sales, F&B, Rooms, Leisure, Marketing) to support follow-ups, personalization, and conversion.
• Stay fully up to date with the hotel’s latest promotions, activations, and campaigns, confidently representing the brand and ensuring consistent, compelling messaging to guests

As an Events Coordinator, we expect from you: 

• Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
• Excellent communication, Interpersonal skills and organizational skills
• Preferably, language proficiency in Arabic language

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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