An ideal candidate must be Arabic speaker. Responsible for all customer reservations and queries received via telephone or emails for Mandarin Oriental, Jumeira, Dubai outlets. Ensure each booking is entered into the system following Mandarin Oriental data and quality standards.
Responsibilities
Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
Proactively handle customer queries and escalations through telephone and email
Contribute to revenue objectives through maximising booking conversions
Where appropriate upsell and promote all restaurants to guests
Ensure group and event booking requests are completed and handed to team in agreed time scales.
Keep up to date with information and training required to complete role effectively
Flexibility to work to demands of the business including rotational shifts
Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
Any other duties as may reasonably be requested by the management
The Assistant P&C Manager is responsible for the overall human resources functions including the day-to-day operation of the hiring, staffing and colleagues’ relation/ welfare related issues.
Assist the DOPC/ ADOPC to plan and establish an effect...
It is the mission and intent of this position that the incumbent will assist to manage the day to day operation of the restaurant. The Assistant Restaurant Manager will also help in creating a pleasant dining environment and experience for guests....
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