F&B Supervisor - Pool

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Food and Beverage Supervisor will oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering an exceptional dining experience for our guests.

Responsibilities

•  Supervise the daily operations of the outlet, ensuring smooth and efficient service, while monitoring service standards, food quality and guest satisfaction
• Understand and comply with all corporate and hotel policies and standard operating procedures. Ensure compliance with all health, safety and sanitation regulations
• Conduct regular inspections and maintain a clean, safe and organized environment
• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.
• To respond proactively to guest enquiries, ensuring that appropriate action is taken in the absence of the manager in charge.
• Being fully involved in the service and show strong presence on the floor. Run a station if required.
• Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants as directed by the restaurant management.
• Support the Restaurant/ Outlet Manager to maintain a clear overview of all POS- point of sales, by carrying out regular checks on accuracy of all items.
• Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager.
• Maintain a great synergy between all outlets within Food & Beverage as well as the Hotel overall to assure maximum efficiency.
• Ensure proper presentation of all menus: current, clean and presentable.
• Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies.
• Identify departmental learning and development needs for all colleagues of the restaurants and share those with the Restaurant/Outlet Manager
• Act as a hotel “ambassador” at all times.
• Perform any other reasonable duties as required by the Restaurant/ Outlet Manager or the Assistant Restaurant/ Outlet Manager.

Guest Relations:

• Warmly engage and converse with guests.
• Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs)
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Create WOW moments to surprise and delight in house guests.
• Handle and resolve effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.

Colleague Relations:

• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
• Encourage proactive, efficient and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm.

Skills & Qualifications

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star luxury hotel environment.
• Ability to understand guest needs and to deliver superior customer service.
• Proven ability to successfully support the management to motivate and lead a diverse team.
• Basic computer skills including MS Office.
• Fluent verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.