Food and Beverage Administrative Manager

The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle

Scope of Position

The Food & Beverage Administrative Manager will take full responsibility of all administrative tasks to include, but not limited to: payroll, scheduling, ordering under the guidance of F&B senior management, coordinate partial and full buy-out and manage departmental communication including with Accounting. When necessary, the Administrative Manager will also provide floor coverage as coordinator and floor manager.

Duties and Supportive Responsibilities

• To report directly to the Director of Food & Beverage and subsequently to the Executive Chef and support the administrative function of Food & Beverage & Culinary Departments.
• With the assistance of the Culinary and Food and Beverage leadership, regularly update and audit SOP compliance.
• Serve as liaison in facilitating communication between Chefs, Food and Beverage Outlet Manager’s, the Purchasing Department, Vendors and Finance to expedite ordering and invoice processing
• Assign General ledger coding pertinent to Culinary and Food & Beverage into all invoices processed by accounting
• General administrative duties - including processing expense reports, coordinating the submission of proposals, planning meetings, tracking food cost and budgets, troubleshooting minor technical problems, maintaining department database records
• Filing - Handles departmental filing and filing for senior management team on an as needed basis.
• Generates business correspondence to include correspondence with guest seeking partial or full buy-out of non-banquet spaces
• Will be responsible to assist with day-to-day payroll and scheduling duties including determining scheduling needs based on forecast, drafting payroll documents to be submitted for review and approval and reviewing and finalizing payroll for outlets.

• Manage incoming calls and email for Food and Beverage and Culinary
• Will assist outlet managers/directors with Trust You and other guest surveys and responses and determine proper compensation when necessary for gust recovery
• Prepare files, reports, correspondence and other relevant business documentation
• Weekly schedule generation in ADP for kitchens and outlets in collaboration with respective leaders.
• Will assist leaders in each outlet and culinary kitchens to complete and log FLHSS trainings.
• Will assist leadership with corrective actions process
• Update menus as necessary.
• Support BEO’s and other special events in outlet spaces
•  Responsible to purchase and keeping of check-books pertinent to Office supply, menu papers, printer papers (including Info Genesis supply)
• Will assist leadership in the interview process with selecting and screening candidates for positions within the F&B and Culinary Departments.

• Attend meetings and walkthroughs when designated to do so, and prepare minutes if required
• Assist with Manager and Coordinator coverage in the outlets, as necessary.
• Will Help facilitate new colleagues onboarding with assistance of L&D.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Education and Training  

4 year college or university degree

 Experience and Skill Requirements

• Minimum of 3 years in an administrative role, preferably in the luxury hotel business
• Must have superior computer software aptitude to include all Microsoft Office products
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills
• Basic food knowledge required
• Must have an interest in developing knowledge of culinary and Food & Beverage operations
• Must present in a professional and mature manner
• Must possess a high degree of confidentiality
• Being an effective listener, before acting is essential. (Seek to understand)
• Constantly strive to improve operating procedures
• Find ways to improve the efficiency of the operations that will benefit our clients

Mental Capacity and Organizational Skill Requirements

• Thorough knowledge cooking fundamentals
• Create trend setting cuisine
• Thorough knowledge of advanced techniques
• Working beverage knowledge
• Extensive knowledge of kitchen equipment
• Working knowledge of mathematics for recipes, ordering, and financial research purposes
•  Working knowledge of computers and basic software
• Work in high stress conditions. Ability to dictate responsibility, pay attention to detail, handle multiple tasks and show a high level of patience

Physical Requirements

• Ability to stand and work in continuously in confined spaces for long periods of time
• Possess Sufficient dexterity to use all kitchen equipment
• Ability to lift, bend, stoop, walk, push, and pull heavy equipment for long periods of time
• Ability to perform all duties in extreme temperature ranges
• Good computer knowledge and strong in office administration and organizational details

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position.  It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of People and Culture.

Salary: $80,000- $85,000/ Yearly

Decisions regarding individual salaries will be based on a number of factors including experience and education.